Chinese mala & feng-shui designs · Real order-request desk · No payment until written confirmation
House of Kaiguang
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Help Center

Frequently asked questions

Designs & cultural meaning

Are the product photos pictures of stock?

No. They are design visualisations. Exact materials, appearance and availability are confirmed in writing before payment.

What does 开光 (kai guang) mean here?

It is a Chinese consecration rite and part of the brand's cultural vocabulary. The name alone does not claim that every catalogue design has been consecrated. See our Ritual guide.

Are temples shown on the site partners?

No. The temple page is educational and does not claim partnership, endorsement, sourcing or temple-specific consecration.

Do the bracelets guarantee health, wealth or protection?

No. They are spiritual and cultural designs. Traditional meanings are not medical, psychological or financial promises.

Order requests & payment

How do I request a piece?

Add designs to your selection list, open Order request, enter your contact and destination, and send. The request goes to our real inquiry desk.

Does the request create an order?

No. It creates an enquiry only. Exact specifications, total, delivery and return terms are confirmed in writing before payment.

Can I pay online?

Only where a Buy now link is explicitly shown. Otherwise online payment is not enabled. Never send card or bank credentials through the inquiry form.

Will you subscribe me to marketing?

No. Contact details submitted through the form are used to answer that request, not to add you to a newsletter.

Delivery & returns

Where do you deliver?

Requests are reviewed by destination. Availability, carrier, cost and timing are stated in the written quote before payment; no fixed delivery promise is made by the catalogue.

How do returns work?

The return window, address, refund timing and any item-specific conditions are provided in writing before payment. Do not send an item back before receiving those instructions.

Do you provide tracking?

If tracking is available for the confirmed delivery method, it is included in the fulfilment information. The catalogue does not claim automatic tracking email.

Full disclaimer

Bracelet designs are spiritual and cultural objects offered for personal meaning and enjoyment. Statements about calm, focus, protection, energy, fortune or wellbeing describe traditional beliefs and customs — not scientific, medical, psychological or financial claims. Product images are design visualisations, and material names are design specifications until confirmed for an actual item. No temple partnership, consecration certificate, customer review, sales volume or delivery guarantee is published as fact without evidence.

 Every request is reviewed by a person. Materials, total, delivery and return terms are confirmed in writing before payment.